1190 Hotline

Who runs the one2one Hotline?

One2one is run by LVCT Health. LVCT Health is an indigenous Kenyan Non-Governmental organisation with extensive experience in HIV, SRH and  GBV prevention, service delivery, advocacy, technical support for policy reforms, organisational capacity building, health and community systems strengthening with special focus on Key Populations and Priority Populations. Currently, LVCT Health has presence in 27 counties including the top 5 high HIV burden counties.

What is one2one hotline?

One2one is a unique sexual health and HIV hotline for young people by young people in Kenya. This means that One2one is managed by experienced youthful counselors who work to ensure that young people get correct information through interacting with the platform by FREE calls and sms to the number 1190.

Is one2one hotline really confidential?

One2one offers private and confidential services. We ensure that our client’s information is safeguarded.

Can I call from my mobile phone?

Yes, the one2one 1190 hotline is free from your Safaricom line; we will be expanding this to other mobile providers soon.

When is one2one open?

The hotline services are open from 8am-10 pm every day. If you call at any other time you can leave a voice message with a number you can be reached with and we'll call you back during our opening hours. You can also leave a message through our chat function or SMS and other social media platforms. we will reach out to you in the earliest time!

Who calls one2one?

One2one welcomes calls/sms/chats/DMs from anyone who seeks information or services on HIV, SRH, GBV, relationship issues, career choice, needs someone to talk to… we particularly encourage adolescents and young people to utilize this platform.

What kind of questions or problems do people call with?

Most of the calls we deal with are about relationships, sexual and reproductive health, psychosocial support, Drug and substance abuse, pregnancy and prevention, sexual and gender based violence, HIV among other topical issues.

How do you let people know about one2one?

We use a variety of methods to inform people about one2one. This we do through distribution of posters and info cards in schools, business places and youth events. We also utilize other avenues of advertisement and marketing such as the Youth Advisory Council members, counselling and testing mobilization activities, the one2one website and through teen magazines. In the last one year, we have increased our presence to other areas especially Mombasa, Kiambu, Nairobi and Nyanza Province through the Youth Advisory Council mobilization activities.

If I have a question can I email instead of calling?

Yes! If you have a question or concern you can email one2one and we'll reply as quickly as possible. You can mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

How Can I reach you?

You can make a call directly for free to 1190 from your Safaricom line or drop an SMS. You can also reach out to us through social media platforms ( ASK Lisa, One2One Ke)